A clear understanding should exist of all deliverables and who is responsible for them. Key deliverables include:
- Who is responsible for generating the required information architecture for the new Intranet?
- If this task is to be performed by the organization itself, is consultancy required from the vendor/agency to provide best-practice guidance on site architecture principles?
- Who is responsible for undertaking the required content audit of existing content, and then the subsequent generation/preparation of new content for the Intranet?
- Who will develop the required metadata taxonomy for the new Intranet?
- If this task is to be performed by the organization itself, is consultancy required from the vendor/agency to provide best-practice guidance on metadata taxonomy principles?
Content Entry & Data Integration
- Who is responsible for the entry of content into the new Intranet solution?
- Is a style guide required to assist the entry of content?
- Who is responsible for managing the security setup and permissions for the Intranet solution?
- Which staff from the organization are required to be trained in administration and authoring tasks within the Intranet solution?
Testing & UAT
- Which staff from the organization are required to undertake user acceptance testing in the Intranet solution?
- Who is responsible for setting up and managing the Intranet hosting?
- If this is the responsibility of the vendor/agency, is an infrastructure service level agreement required for on-going support of the hosting environment/s?
Deployment & Project Plan
- What are the required project timelines?
- Who is the project manager and champion from both the vendor/ agency and the client?
- Who is responsible for managing the deployment of the Intranet following UAT and client approval to launch?
- To assist with rolling out the new Intranet, and to assist with engaging the team in the new solution, a business engagement phase where key information is provided to stakeholders is often extremely beneficial.
- The more staff are aware of how the new solution works, why it was designed the way it was, and the benefits it provides, will go a long way to ensuring the new Intranet is successful.
Service Level Agreement
- Who is responsible for the ongoing technical support of the Intranet platform?
- If this is the responsibility of the vendor/agency, is a technical support service level agreement required for on-going support of the Intranet platform?
Read from the top with Part 1.