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February 17, 2016 |  Posted in: Intranet, Thought Leadership

Planning for a successful Intranet Project - Part 5

< Read Part 4

A clear understanding should exist of all deliverables and who is responsible for them. Key deliverables include:

Information Architecture

  • Who is responsible for generating the required information architecture for the new Intranet?
  • If this task is to be performed by the organization itself, is consultancy required from the vendor/agency to provide best-practice guidance on site architecture principles?

Content Audit

  • Who is responsible for undertaking the required content audit of existing content, and then the subsequent generation/preparation of new content for the Intranet?

Metadata

  • Who will develop the required metadata taxonomy for the new Intranet?
  • If this task is to be performed by the organization itself, is consultancy required from the vendor/agency to provide best-practice guidance on metadata taxonomy principles?

Content Entry & Data Integration

  • Who is responsible for the entry of content into the new Intranet solution?
  • Is a style guide required to assist the entry of content?

Security

  • Who is responsible for managing the security setup and permissions for the Intranet solution?

Training

  • Which staff from the organization are required to be trained in administration and authoring tasks within the Intranet solution?

Testing & UAT

  • Which staff from the organization are required to undertake user acceptance testing in the Intranet solution?

Hosting

  • Who is responsible for setting up and managing the Intranet hosting?
  • If this is the responsibility of the vendor/agency, is an infrastructure service level agreement required for on-going support of the hosting environment/s?

Deployment & Project Plan

  • What are the required project timelines?
  • Who is the project manager and champion from both the vendor/ agency and the client?
  • Who is responsible for managing the deployment of the Intranet following UAT and client approval to launch?

Business Engagement

  • To assist with rolling out the new Intranet, and to assist with engaging the team in the new solution, a business engagement phase where key information is provided to stakeholders is often extremely beneficial.
  • The more staff are aware of how the new solution works, why it was designed the way it was, and the benefits it provides, will go a long way to ensuring the new Intranet is successful.

Service Level Agreement

  • Who is responsible for the ongoing technical support of the Intranet platform?
  • If this is the responsibility of the vendor/agency, is a technical support service level agreement required for on-going support of the Intranet platform?

Read from the top with Part 1.

February 17, 2016 |  Posted in: Intranet, Thought Leadership
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